Privacy Policy

Responsible: LasHoras

Purpose: Remission of commercial advertising communications by email, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications. These communications will be made either by LasHoras or by third parties, and will be related to either its products and services, or to those of its collaborators or suppliers with whom a promotion agreement has been reached and may be of interest to the sender.

Legitimation: Legitimation: Consent of the interested party
Recipients: Data will be transferred to collaborators and/or for compliance with legal obligations.

Rights: Access, rectify and delete the data, as well as other rights, as explained in the additional information.

Additional information: You can consult additional and detailed information on Data Protection at our headquarters.

As long as you do not notify us otherwise, we will understand that your data has not been modified, that you agree to notifying us of any changes, and that you maintain your consent to use it for the aforementioned purposes. The reception of data through this form, if you have not freely, affirmatively and voluntarily consented to its treatment and storage, will be eliminated immediately without proceeding to carry out any action with it.

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In order to offer you a better service, this website uses its own cookies. You can find more details in our legal notice.

Legal notice

Access, navigation and use of this Website is free and without charge, provided that the User complies with the terms of this Legal Notice, current legislation, and commonly accepted good internet behaviour and etiquette. By accessing the Website or any of the pages that can be accessed through it, the user expressly declares that they have read, understood and accepted this "Legal Notice". If you do not accept the terms and conditions presented below, please refrain from using the Website. The Company reserves the right to restrict access to the Website to those users who do not respect them.

Personal data

The company will only have personal data from those users who voluntarily want to provide it through the mechanisms established in the Website for this purpose.

The User who freely, affirmatively and voluntarily communicates their personal data to the Company through the procedures established on this Website, expressly authorizes the company to process it in order to promote commercial actions; always respecting the legislation in force at all times regarding personal data and information society services. The User who does not authorize the processing of their data will not receive any communication from the company, immediately eliminating the communications received by the User, designating them as erroneously received communications.

Any User may, at any time, exercise the rights of access, rectification, opposition, deletion, limitation and portability of their personal data that the applicable regulations grant them by sending an email to info@lashoras.mx. Likewise, they may go to said email address to request more information about their rights.

The personal data communicated freely, affirmatively and voluntarily to the company by the User, can be stored in automated databases without having automated decisions applied; its ownership corresponding exclusively to the company, and assuming all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with what is established in the General Data Protection Regulation 2016/679, of April 27, its related Guidelines, and the Organic Law 3/2018 of December 5. The conservation of the data is indefinite, and it can be revoked through the channels enabled for this purpose.

Communication between users and the company may not take place through a secure channel and the data transmitted may not be encrypted, so Users are requested to refrain from sending personal data that may be considered especially sensitive according to the terms indicated by the General Regulations and other current legal regulations on the matter, since the security measures applicable to an unsecured channel make it inadvisable.

The personal data that is voluntarily communicated by the User will be used solely for the specific purpose of promoting commercial actions and will be treated with the utmost confidentiality, being used only for those purposes for which they were collected, and of which the User is expressly informed at the time of collection in this Privacy Policy.

The personal data collected through this Website may be transferred to its commercial agents or to its clients, to which the User expressly grants their consent.

Legal regulations

This "Legal Notice", as well as the rest of the content of this Website, has been elaborated respecting the legislation that is applicable to it at all times, especially, that referring to the Protection of Personal Data, and Law 34/ 2002, of July 11, on the Services of the Information Society and Electronic Commerce, and may be reviewed and modified at any time in order to adapt to any modifications of the current legislation. In this case, the new content will be applicable from the moment its modification is published on the Website, being accessible to its Users.

The use of this Website, including its access by Users and the navigation through it, is free, but implies the express acceptance and compliance with this Website’s "Legal Notice" and any applicable Mexican legislation.

Link policy

The company is not responsible for the content of the web pages that the user can access through this website.

Use of COOKIES

Our website uses "cookies" to improve navigation and to obtain statistical data on the visits obtained.

What are cookies?

"Cookies" are small text files that are installed on the computer from which our website is visited, and that automatically provide us with information. The "cookies" in no case can be considered as a computer virus.

• They do not damage the computer or slow down its performance in any way.
• You can delete our "cookies" at any time, or reject them by configuring your web browser.
• Cookies are only associated with the browser of a specific computer (an anonymous user).
• Thanks to cookies, it is possible for us to recognise the browsers of registered users after they have authenticated themselves for the first time, without them having to register on each visit to access the areas and services reserved exclusively for them.
• Our cookies serve to identify a user session ("session cookies") on a computer ("temporary cookies"), and do not themselves provide the user's name or any other personal data.
• The cookies used cannot read cookie files created by other providers.
• The user has the possibility of configuring their browser so that it notifies them on-screen of the reception of these «cookies», or to prevent the installation of «cookies» on their hard drive.

Please consult your browser’s instructions and manuals for further information.

Our website uses two different types of "cookies":

"Third-party cookies:
They are installed on your computer by the Google Analytics service. They are statistical "cookies", with which we can know useful data to improve our website. Some of the collected data is, for example: the number of visits received, the origin of said visits, the keywords used to find us, or the hours of greatest visitor influx. You can obtain more information about the Google Analytics privacy policy by visiting the following link: Google Analytics Cookies Policy.

You can configure your browser to not receive these "cookies" and they will not be installed. Otherwise, we understand that we have your consent for their installation.

Our own “Cookies”:
They are generated by our website for different functions:

Authentication cookies:
Used to recognize registered users who have authenticated themselves on our website. With these "cookies", you can access the website’s restricted access sections. If you reject these "cookies" or delete them, the access codes to our website will not work properly.

Interface customization cookies:
Used to facilitate the navigation of our website. They allow your device to remember some graphic aspects of our website automatically. If you reject these "cookies" or delete them, browsing our website will not be so simple.

Advertising cookies:
Used to personalize the advertising that our website provides, based on previously viewed content and the frequency with which the ads are displayed.

Behavioural advertising cookies:
These "cookies" store our users’ information and their behaviour to offer, in the available advertising spaces, relevant information for them later on.

If you have any questions regarding our policy on the use of cookies, you can contact us through: Customer Service Department (phone, email and contact form provided on the website).

Cookie details: 

How to delete cookies
From your computer, you can delete the installed "cookies" in each browser you use. Cookies are installed in each browser used to visit us, and therefore you must delete them from every browser.

Here is information on how to do it in the main browsers

• Delete "cookies" in Chrome
• Delete "cookies" in Firefox
• Delete "cookies" in Internet Explorer
• Delete "cookies" in Safari
• Delete "cookies" in Opera
  

For more information on the use of "cookies", you can review the published documentation in the Spanish Agency for Data Protection guides. (Go to the guides).

INTELLECTUAL PROPERTY

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, such as its designs, logos, text and/or graphics, is the property of the Responsible Party or, when applicable, has a license or express authorization by the authors.

All website content is duly protected by the regulations on intellectual and industrial property.

Regardless of the purpose for which it was intended, the total or partial reproduction, use, exploitation, distribution and marketing, always requires prior written authorization from the Responsible Party in. Any use not previously authorized by the Responsible Party will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics that are not the provider's and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise in regards to them. In any case, the Responsible Party has the express and prior authorization from them.

The Responsible Party expressly authorizes third parties to directly redirect to the website’s specific contents; always redirecting to the Responsible Party’s website homepage.

The Responsible Party recognizes, in favour of their owners, the corresponding intellectual and industrial property rights, and their mere mention or appearance on the website does not imply the existence of rights or any responsibility of the Responsible Party regarding them; nor does it imply endorsement, sponsorship or recommendation by their part.

For all those images where the design software allows it, all corresponding references to authorship and their corresponding license have been included.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the website’s contents, you can do so through the following email: info@lashoras.mx.

APPLICABLE LAW AND JURISDICTION

For the resolution of all controversies or issues related to this website or the activities developed therein, Mexican legislation will apply; to which the parties expressly submit, being competent to resolve all conflicts arising or related to its use the Courts and Tribunals of of Bizkaia shall be competent to resolve all conflicts arising from or related to its use.

HIRING OF SERVICES

Once the charge for any type of operation is made, and it is accepted through secure payment on the payment gateway, the processing department begins to carry out the procedures all contracted operations require. Any amount regarding orders and operations can’t be claimed at this point, since the beginning of procedures and consumption of the LasHoras resources is underway.

All procedures are subject to the sending of the required documentation by LasHoras to carry them out. Documentation requests are always endorsed in writing. If the necessary and required documentation for the completion of the contracted procedures is not received by LasHoras within a month, having it been previously claimed in writing and verbally by LasHoras, any commercial relationship between both parties will be understood to have expired.

In the event of the impossibility of presenting the required and necessary documentation by LasHoras, and in the eventuality of a pending payment, LasHoras reserves the right to request said pending amount, not being able to face the responsibility of providing the determined service, due to the lack of the necessary and required documentation.

BUDGETS

The budget request for the cancellation or rectification of the files is usually valid for about 10 calendar days. Once this period has elapsed, the amount of said budget may vary.

Once the budget is accepted, signed and returned alongside the rectification requests, it will be understood that there is a commercial relationship between both parties, with both parties having to comply with the conditions agreed in said budget, as well as the conditions indicated in this privacy policy.

With the authorization of the user, by signing the budget and the requests for the rectification of files, the user authorizes, to file, before the competent bodies in matters of debt incidents, the claims that are necessary to obtain the requested cancellation (public bodies, such as the CNMV, CNMC, Bank of Spain, AEPD, or whichever organism necessary to obtain said cancellation). The user authorizes LasHoras to file all kinds of necessary claims to obtain it. On certain occasions, lawsuits may be filed against certain companies that refuse to cancel the annotation of the files. These complaints will be for amounts under €2,000, in which spending on lawyers and solicitors won’t be necessary. LasHoras is not responsible for the possible consequences that this type of claim or complaint may have on the users of our services.

The budgeting for deletion or rectification requests is divided into 2 parts if they exceed €250. One to start the removal procedure request, which ranges between 60 and 75%, and the other once it has succeeded. That is, when the removal of the files is obtained; this needing to be satisfied in order to obtain the certificates of such cancellation, and so that it can be carried out effectively.

LasHoras has a very high success rate. The maximum period for the cancellation request will not exceed 3 months. If during this period, the cancellation is not effective due to the existence of any of the annotations from which the cancellation has been requested, the second part of the budget (the one specified with an assessment based on its success), will not be billed. Clearly, the first payment of the budget will not be returned, since it will be billed for processing, management and advice expenses.

LasHoras maintains its commitment to transparency and entrepreneurship, thanks to which it has received support from the European Social Fund, is a regular contributor to the newspaper El País and has received numerous awards.

LasHoras maintains its commitment to transparency and entrepreneurship, thanks to which it has received support from the European Social Fund. It is also a regular contributor to the newspaper El País and has received numerous awards.

The cancellation period is not stipulated by law regarding precautionary cancellation, and may vary between 20 days up to several months (it can be a month, 3, 6, a year or forever). Therefore, LasHoras does not guarantee specific leave periods. As a guide, this period can be around 20 days.

At LasHoras, we terminate our cancellation work once the rectification for the annotations in the files has been achieved, either precautionary or definitively. The subsequent obtention of financing or not may be due to multiple factors beyond our control, and that depend on the financial institution and the user. Hence, we are not responsible for the end result of said actions.

PROCESSING OF TELEPHONE CALLS

The person in charge informs users that telephone calls made between them and the LasHoras telemarketers will be recorded for security reasons, as well as for the effective fulfilment of the purposes that motivate them. These being detailed below:

• Communication and acceptance of the commercial budget.
• Improving the quality of service.
• Troubleshooting.
• The follow-up and control of files.

The recordings of calls is considered personal data according to current regulations on data protection, and you can exercise your rights in this matter as indicated in this website’s "privacy policy" section

Privacy Policy of Social Networks

In compliance with the European Data Protection Regulation 2016/679, of April 27, Organic Law 3/2018, of December 6, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the company:

LasHoras

informs that it has proceeded to create a page on the INSTAGRAM and YOUTUBE Social Networks with the main purpose of advertising

The user, by freely, affirmatively and voluntarily consenting to the processing of their data, explicitly includes the personal data published in their profile. The user can access the privacy policies of the Social Network itself at any time, as well as configure their profile to guarantee their privacy. LasHoras has access to, and treats the user's public information; especially their contact name. This data is only used within the Social Network itself. It is not incorporated into any file.
The user can exercise their rights in terms of Data Protection at the address indicated above. Likewise, the user must be aware of the peculiarities of social networks and the limitations of LasHoras in relation to the application of the rights recognized to the interested party regarding current regulations on the matter. If the user has any questions in this regard, they may consult the peculiarities of the different social networks in their legal clauses.

The user is responsible for all content published on the social network profiles belonging to LasHoras. If the publication of the content does not comply with current legislation, its publication is prohibited and the user is to be solely responsible for said publication.

Next, we detail the link to the privacy policy of our Social Networks:

Instagram: https://www.instagram.com/about/legal/privacy/
Youtube: https://www.youtube.com/static?template=terms&gl=ES